Dialog

Fields

• Status: The status of the message and who is responsible for it, are shown at the top of the page.
• Feedback to case handler: Here you can write a text and send it by email. The sent text will also be registered on the case and will follow it. It will appear in this screen in the table below.
• Send email to: Select the person who should receive the message. The list is sorted by department and includes:
  • The nearest manager(s) is (are) always displayed.
  • The current case handler of the selected message, if one has been set.
  • Anyone who has sent a message to the logged in user about the specific case.
• A table that shows the previous communication on this issue.